Customer Services Manager- Experience in the water sector or hydraulic infrastructures

Customer Services Manager - Experience in the water sector or hydraulic infrastructures

Abha, Asir, Arabia Saudí

Private Water Top Multinational Company

Nº Referencia: 1493

Funciones

Supervise day-to-day operations and manage the approved budget in the customer service department.
Respond to customer service issues promptly.
Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
Implement an effective customer loyalty program and maintain accurate records and document all customer service activities and discussions.
Assess service statistics and prepare detailed reports on your findings.
Manage the approved budget of the customer service department.
Stay informed on the latest industry techniques and methods.
Improve customer service experience, create engaged customers and facilitate organic growth
Take ownership of customers issues and follow problems through to resolution
Develop service procedures, policies and standards
Keep accurate records and document customer service actions and discussions
Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
Control resources and utilise assets to achieve qualitative and quantitative targets
Maintain an orderly workflow according to priorities

Contrato & Condiciones

Experiencia

At least 5 years of experience in the water sector or hydraulic infrastructures international projects, and 10 years in the same job position and responsibilities.
Excellent knowledge of the latest industry trends and techniques.

Formación

Requisitos